What is the process we will use as we allow in-client visits with their pets?


The best and most important part of our reopening process will be resuming in-client doctor visits. We know it was a unique request from us to have you comply with our COVID-19 protocol where only your pets were allowed inside the building. We cannot thank you enough for being patient and understanding with us through this challenging time. There is light at the end of the tunnel, but we aren't there yet. As Aesop once said, "Don't count your chicken, before they are hatched." We must continue to stay vigilant and careful as we work our towards opening fully with no restrictions. 

The following is a step by step process that will take place for a full in-client visit:

Step 1


STEP 2

On the day of the appointment the client will arrive 15 minutes before the designated time of their appointment to fill out all the required paperwork.  The client will enter the lobby where one of our receptionists are more than happy to help you.  The client will then have their temperature taken and will also answer COVID-19 related questions before continuing with their appointment to ensure the client's, as well as the staff's, health and safety. 


Interlude


STEP 3

Once the client has finished steps 1 & 2, they will be led to their designated exam room (unless there is a queue, then they will wait in the waiting room while maintain social distancing). There a doctor will conduct the exam and explain any treatment options if needed. Once the visit is over the client will wait in the exam room until the estimate for treatment is prepared. 


STEP 4

If the treatment is approved, the client will wait in their designated waiting room and treatment for the pet will begin. After the treatment is finished the client will pay for the treatment and exit the building with their pet. 


Interlude 2


Other Notable News

  • Clients can stay in their car or in the parking lot if they request it.
  • According to CDC guidelines, all of our clients are REQUIRED to wear a mask while they are inside the building at all times.

Rancho Sequoia Veterinary Hospital | 3380 East Los Angeles Avenue, Simi Valley, CA 93063 | (805) 522-7476