Appointment Request




  • Why does my pet need an annual heartworm screening even though they are on preventives?

- No medication is perfect to prevent diseases. 

- You never know if your dog ended up spitting one out later. 

- If your pet is infected with it when you give the preventive, it may be fatal. No chance should be taken. 

- The screening is only once a year as long as your pet is on the preventives and it is very economical. Your pet needs a wellness visit once or twice a year anyway. So why not do it? 

  • Can my pet get the flu/cold from me?

- It depends on what organism is affecting your pet. Lots of times, we never find out what the pet is infected with unless we run more aggressive and expensive diagnostics. Hence, the common practice to prevent flu/cold from another person should be applied the same when your pet has respiratory symptoms such as coughing. 

- Canine influenza has 3 variants. Horse, Avian and Human influenza viruses. All of those can be transmittable to you.  The best practice for this would be to have your dog vaccinated against it. 

  • Why does my pet need get their teeth cleaned?

- Mouth is the gateway for everything that your pet ingests. Dirty mouth equals dirty body. Dirty body means potential organ dysfunctions in the future. Do you really want to take that chance? 

- Bacteria hiding under the thick dental plaque, tartar and calculi can travel to different organs via bloodstream. 

- And you can't give your dogs/cats kisses when they have horrible breath. Or can you? 

  • How safe is anesthesia?

- Thanks to current technology and newer and safer anesthetics, we can say it is very safe for most of animals. 

- We ensure to monitor all vital signs such as oxygen level, blood pressure, heart rate, respiratory rate, body temperature and more. 

- We also run pre-anesthetic blood work to check to see if the patient's body can handle the anesthesia safely. ECG and body x-rays sometimes get done depending on patients. 

  • What vaccines does my pet need and how often are they given?

- Dogs: DHPP and rabies are core vaccines and given every 1-3 years depending on type of vaccines, pet's life style and state requirements. Bordetella is non core vaccine but strongly recommended annual vaccine for respiratory infections. 

- Cats: FVRCP and rabies are core vaccines and given every year. FVRCP may be given every 3 years for pets over 2 years old if exposure is minimal. FeLV is non core but highly recommended vaccine as Feline Leukemia, once infected, is life long illness. 

- Kittens and puppies receive those vaccines above every 2-3 weeks multiple times. 

- Other non core vaccines for dogs: Rattlesnake, Corona, Lyme, Ringworm vaccines. They are considered based on the pet's life style

  • Can my pet get me sick?

- Yes they can. Just like us, they can be infected with viruses, bacteria, fungi and parasites and many of those are infectious to multiple species. 

- Always make sure to see your vet when your pet seems unwell for your pet and yourself. 

  • My cat is indoor only, why does it need vaccines?

- Viruses travel by air. It means your cat still can catch viral infections just like you can catch cold even if you stay indoor only. 

  • How much food does my pet need to eat to maintain a healthy body weight?

- Rough formula you can follow: (30x BW in Kg) +70= Kcal your pet needs per day. 1Kg= 2.2 Lbs

- Most commercial dry foods contain 340-380 Kcal per 8oz cup. You should check the "Nutrition table" on the bag.

- Can foods vary greatly. Check the calorie contents on the can.

- Take your pet's activity level into consideration and make adjustments. 

  • Why can’t I get an estimate over the phone?

- We are not a retail store and don't have prices that fit to all. Because every individual is different, even with same exact treatment, the cost may be different. 

- Your pet needs to be examined first and we will be able to provide an accurate estimate during the visit. 

  • Why am I being charged for a recheck fee?

- All office visits that require doctor's exam and/or consultation incur charges accordingly. 

- Doctors evaluate your pet's condition and make necessary recommendations. That requires his/her professional opinion and that takes doctor's time/knowledge, staff time, utilities, medical software/equipment, rent and other overheads. Unfortunately none of those mentioned come free for us. 

  • Why is there a prescription fee charge?

- If you wish to take a written prescription for your pet from us, doctors have to look at your pet's medical chart (yes they do. They don't remember every patient's detail), determine kinds of medications and dosings, quantity, refill counts and expiration. Then he needs to fill out the prescription and sign it before releasing it. Then we have to call you to inform that the prescription is ready and sometimes we need to fax it to your pharmacy or doctors have to talk to the pharmacist. All these take up our time and resources and we inevitably have to charge you for that. 

- But don't worry. We carry most of medications in house so you don't have to go elsewhere for most of medications. There is no additional charge for picking up medications here other than the medication cost itself. 

  • Why don’t you do anesthetic free dental procedures?

- Because it's DANGEROUS and INHUMANE. 

- It's dangerous because you let somebody who may not even be qualified to assess your pet's dental condition put a blade on its mouth while it's wide awake. Animals don't exactly follow your every command. They are not going to keep their mouth open willingly as long as you want them to for you. Then somebody has to pry it open for a lengthy period of time. Then as the person cleans the teeth, your pet WILL move. Then the scale blade may hurt your pet's gum and infect it even more. Do you really want that? 

- It's inhumane because you let somebody that your pet doesn't even know force your pet to do something unnatural. And scaling is painful. They have to endure the pain during the whole process. And what's worse is that the non anesthetic dental cleaners know that it hurts and they still keep doing it because it makes money. As a matter of fact, they don't even try to go under the gum deep enough because they know it hurts and they don't want to get bitten. No, that is not right and not humane. 

  • Can my pet eat a vegan/vegetarian diet?

- There have been amazing nutritional advancements for pets' diets over the past couple of decades and now some claim that they make well balanced vegetarian diets for dogs. 

- We do not recommend it though. Not only is it extremely difficult to meet the nutritional demands with vegetables only but also it's just not cost effective. Palatability is also a big issue as well. 

- If you want your dog to be happy, please provide your pet animal proteins (any commercial diet will do). They have been on this earth as long as we have and meats have been their core diet. It doesn't mean your dog has to be a vegetarian only because you are a vegetarian. 

- Vegi diet in cats are absolutely contraindicated. Please don't even try that!

  • Why does my dog need flea/tick medication year-round?

- We in SoCal don't really have winters. We see flea and tick cases even in colder seasons. Hence prevention is necessary.

- Pet stores sell OTC flea/tick medications but they usually don't work well and cause sometimes pretty significant side effects. We carry the most effective and convenient flea/tick medications. Call us to ask. 

  • I don’t board my pet, why is Bordetella necessary?

- Bordetella is often called Kennel cough shot. It's a misnomer as the infection occurs via aerosol transmission and can get dogs in the distance infected as well. The name "Kennel cough" used to be used quite a lot in the past due to high volume of "kennels"in USA. When a dog in the kennel got the infection, it quickly spread to other dogs hence the name "Kennel cough". 

  • My cat is an indoor cat, and does not have a shared litter box. Why does it need an intestinal parasite screening?

- Even if your cat stays indoor only, you go in and out and carry all sorts of things from outdoor. Then your cat can get some of that including parasites. The chances are your cat sits on your lap, bumps its head against yours, cuddles with you and gives you kisses. A cheap parasite screening once or twice a year will put your mind at ease. 

  • Why does my pet need annual deworming?

- Same applies as we mentioned above. Fecal and de-worming both should be done 1-4 times a year depending on primary environment. 

  • My groomer offers dental tartar cleanings.  Could this procedure be harmful to my pet?

- What they do is nothing more than brushing your pet's teeth. This should be done at home every day if possible. 

  • How often should I bring my pet in for a wellness exam/physical?

- This varies in every patient. Younger healthy pets should be examined at least once a year. Patients that were sick recently should follow your vet's directions. Older patients need minimum 2-3 times a year check ups. 

  • What are the benefits of having my dog/cat spayed/neutered?

- Countless. They don't disappear. Male dogs don't spray/mark anymore. They are not as aggressive. They calm down. You don't have to deal with bleeding and breeding behaviors. Early spay prevents breast cancer almost 100% percents. They don't look as old when they are old. You don't pay large amount of money to the county to register your pet anymore. Your female dogs are free of pyometra which can be deadly and expensive disease. Do you want me to go on? 

  • What happens when I miss a dose of my dogs medication?

- It depends. You need to call your vet to get the right direction. Generally, if you miss the dose, you wait till next schedule to give the med. You can't go wrong with that. Do NOT try to give twice as much on the next schedule to catch up. 

  • Can you certify my dog as a service dog?

- You would  need to meet specific conditions. The details can be obtained from the county. 

  • I am traveling to another state/country, what is required?

- If you travel in US by a car, most likely nothing really in most states. If you fly with your pet to different countries or states, you will need a health certificate proving that your pet meets all requirements of the destination. You will need to go see a vet who is certified to issue the health certificate before the travel. Some countries impose very strict regulations so plan ahead. 

  • Why does my pet need to be seen if the visit is only for lab tests such as fecal and heartworm tests?

- We are not just a lab and doctors can't just look at the result and give you the verdict. All lab tests are interpreted in lieu of physical examination findings. Human counterpart does the same thing, right? 

  • Can I make payments?

- We do not accept payment plans as the payment is required at the time of service. It's extremely difficult for us to collect payments as some just simply don't pay once they leave the facility. I know you may be a good citizen with good conscience but not everybody is like you unfortunately and we need to collect the due payments to keep our facility running and to keep providing good services to you. 

- There are a few companies that provide payment plans for veterinary services such as ScratchPay and CareCredit. Their monthly fee is very reasonable and they are very easy to apply. Ask us how. 

- One of the biggest differences between veterinary and human medical fields is the payment system. Human counterpart is deeply involved with insurance companies and they receive most of the payments from them and you pay a small amount later on. But veterinary field doesn't have that relationship with insurance companies and relies on payments at the time of service. I know it may be a burden but at least you don't make the huge monthly payments to the insurance companies. If you do have a pet insurance, I praise you. But you will still need to make a full payment at the time of service and you will get reimbursed from your pet insurance company later on. 

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